Avaya Credential programs are used to recognize accomplishments and skill achievements for individuals working with Avaya digital communications software, services and devices. Earning an Avaya Credential requires completing specified competency requirements most often in the form of passing a Proctored Exam and / or an Online Test.

Avaya Proctored Exams are offered globally and delivered by Pearson VUE, students can choose to take the exam in an Online Proctored (OnVUE Services) format or at a local Test Center. Avaya Online Tests are available through the Avaya Learning Center. For details information on individual credential requirements, please visit the Avaya Learning Center.


Exam appointments may be made in advance or on the day you wish to test, subject to availability. The exam/appointment testing time limit noted on Pearson VUE web pages reflects the exam testing time plus 15 minutes for an Avaya end-of-exam survey.

Exam Retake Policy

  • A student who does not pass an exam must wait at least 72 hours before attempting the same exam another time.
  • A student may attempt the same exam up to 3 times within a 12-month period. If the student does not pass the exam within the first 3 attempts, the 4th attempt must be at least 12 months from the date of the first attempt. All attempts are subject to the 72-hour waiting period.

Exam Vouchers

Simplify administrative tasks with exam vouchers. Vouchers are prepaid exam certificates that enable corporations to manage administration of the certification program centrally and eliminate paperwork by distributing vouchers electronically.

Order your Avaya exam vouchers today.

Last updated 2022-11-09