Q. When will test centres reopen?
A. Test delivery is now available at some Pearson VUE test centres. We are opening testing availability up as quickly as possible in a manner that’s safe for our candidates and employees by following local social distancing requirements. Find your exam programme on the test-taker homepage, then log in to your account to search for a test centre that's open near you.
Q. Why can’t I find appointment availability?
A. We are opening testing availability up as quickly as possible in a manner that’s safe for our candidates and employees. Please log in to your online candidate profile to search for a variety of dates and locations to schedule your exam.
Appointment availability continues to change due to COVID-19, so be sure to check back regularly to see if and when new time slots become available. You can always reschedule for a sooner appointment if possible.
Some test centres in the United States are extending their hours to be open nearly 24 hours a day. When you schedule your exam, be sure to note whether you’ve chosen a.m. or p.m. (e.g., 12:00 a.m. midnight or 12:00 p.m. midday).
Q. Can I travel to a different state/jurisdiction to take my test?
A. It is your responsibility to ensure there are no travel restrictions in place for the location where you want to take your test. If you travel to test in another state or country with travel restrictions in place, you may be turned away.
Q. Am I required to wear a face mask?
A. Yes, you must bring and wear your own face mask while you’re at the test centre and throughout your exam. A surgical or cloth face mask, including a homemade face mask, is acceptable as long as your nose and mouth are fully covered. Please refer to the CDC, WHO, or your local health organisation for best practices on choosing effective face masks. Face masks with exhalation valves and face shields are not acceptable. We are unable to provide face masks to candidates. Candidates without a face mask will be denied testing services. You will be asked to briefly remove the mask during the check-in process to take the required candidate photo.
Q. I would like to take my exam sooner. Is that possible?
A. Your online candidate profile is the most up-to-date place to check test availability and schedule your exam. If you don’t see any appointments, please keep checking back, as we will continue to add availability and open more test centres as local guidelines change.In the United States, some test centres are extending their hours to be open nearly 24 hours a day. When you schedule your exam, be sure to note whether you’ve chosen a.m. or p.m. (e.g., 12:00 a.m. midnight or 12:00 p.m. midday).
As a result of COVID-19, we are experiencing a high number of customer service inquiries, so unless you experience a system error when searching for an appointment, the easiest and most efficient way to book your exam is through your online candidate profile.
Q. Why has my exam been moved to another location?
A. Due to the continued concern around the COVID-19 outbreak, the decision was made to suspend exam deliveries at the test centre where you are currently scheduled in accordance with guidance from health and government organisations. We have moved your exam to a temporary appointment-holding test centre to allow you time to reschedule your appointment to a date and location convenient to you.
You should have received an email informing you of this change, but in some circumstances this can end up in your spam folder or be blocked by the recipient's email provider.
Before your currently scheduled appointment date, please reschedule your exam, free of charge, through your online candidate profile.
Q. Why was my exam canceled?
A. We have been actively monitoring the spread of COVID-19 (coronavirus) and implementing measures to help protect your health and safety. At this time, we believe that the appropriate action was to close your Pearson VUE-owned test centre to do our part to slow the pandemic and keep our employees and candidates safe. Please be aware we may have to extend the closure if it is not yet safe to resume testing based on local conditions.
Pearson VUE Authorised Test Centres have been directed to follow guidance from local governments and health authorities, which could also have had an impact on your exam appointment.
Q. My exam was canceled, but my friend’s exam wasn’t. Why is that?
A. At Pearson VUE-owned test centres that are open, we are following social distancing requirements. Test centres may need to limit workstation availability to ensure that local social distancing requirements can be maintained between candidates, which is why some exam appointments have been canceled at test centres that are open for exam delivery at this time.
We encourage Pearson VUE Authorizsed Test Centres that are still open and operational to follow guidance from local governments and health authorities, including social distancing requirements, at their test centres.
Q. Will I get a refund if my exam is canceled?
A. If your exam payment was processed through Pearson VUE, you will receive a full refund, regardless of cancellation window.
Candidates whose exam payment was processed through their exam sponsor will either receive a refund or an extension as determined by exam sponsor.
Q. When can I reschedule my exam?
A. You can attempt to reschedule your exam online now. You’ll only be able to register for an exam if testing is available on that date. If you do not see an appointment available for a specific date at a specific test centre, testing may not yet be available there due to local conditions. Please check back regularly for updated availability.
Q. Where can I find test delivery information specific to my country?
A. You’ll find the most up-to-date information about test delivery by choosing your country from the menu on our COVID-19 webpage.
Q. I am scheduled to take my exam at a third-party test centre, and I'm worried it is going to be closed. What should I do?
A. At this time, some of our independent third-party test centres around the world are operating at limited or changed capacity based on their own discretion outside of government mandates in affected areas. If your exam is affected by scheduling changes at a third-party test centre, you will receive a standard cancellation notice alerting you. If you do not receive any notice from the test centre, you can assume that your exam is still moving forward as scheduled.
Q. Why was my cancellation notice so delayed?
A. As the situation surrounding COVID-19 continues to change rapidly, we are doing our best to make timely decisions to protect the health and safety of you and our employees. This is an unprecedented event impacting the daily operations of all industries, and we are working diligently to communicate with you as soon as the information is available for us to do so. Thank you for your patience and understanding as we work to do the best we can in these circumstances.
Q. My window to certify is expiring soon. What should I do?
A. We understand you may be on a deadline to take your exam. If you cannot find seat availability due to significant scheduling changes in response to COVID-19, please reach out to your university or exam sponsor about next steps. Please keep the exam cancellation email you received from Pearson VUE.
Q. What health and safety measures are you taking at your test centres?
A. We implemented a strict cleaning regimen at all company-owned Pearson Professional Centres. This includes providing hand sanitiser to candidates upon entering the test centre and sanitising the surface and equipment of each workstation after the end of every appointment. Any equipment used during the check-in process is also sanitised after every use.
We are also implementing social distancing requirements, which may vary by country. Test centres may need to limit workstation availability to ensure that a safe distance can be maintained between candidates.
We strongly encourage third-party test centres to implement the same processes.
Q. How can I find the latest information on test delivery during this pandemic?
A. Please visit our COVID-19 webpage regularly for updates.