Testing candidates: Most Pearson Professional Centers (PPCs) are open for exam delivery. We also continue to deliver exams to any third-party test centers (PVTC and PVTC Selects) with the ability to operate, though some may be operating at limited or changed capacity based on their own discretion or in response to government mandates.
Visit our COVID-19 information page (Opens in new window) for the latest information regarding exam requirements, health and safety practices, and any country-specific policies. For information on rescheduling, refunds, and more, please review our FAQs.
This website is scheduled to undergo routine maintenance on Saturday, 22 January 5:00 p.m. CST - Sunday, 23 January 3:00 a.m. CST. During this time, you may not be able to schedule, reschedule or cancel test appointments. We apologize for this inconvenience and thank you for your patience.
To schedule, reschedule or cancel an exam:
We encourage you to schedule/purchase your exam online. Get started by logging in to your web account on the Association for Talent Development (ATD) website. If you have any trouble, contact us or see our frequently asked questions.
Get help fast! Just click to quickly reach customer service.
If the chat team is temporarily offline, please click on your region below to see alternate contact methods and hours of operation.
Monday–Friday, 7:00 a.m.–7:00 p.m. CT; closed on local holidays.
Ask a question
24/7 for each country (except where listed below); closed on local holidays.
Toll-free customer service numbers are available in the following countries. If your country is not listed, please use the toll number at the bottom of this section.
9:00–18:00 CET (8:00–17:00 GMT) Monday–Friday; closed on local holidays.