Alert:

This website is scheduled to undergo routine maintenance on Saturday, 20 July 5:00 p.m. CDT - Sunday, 21 July 2:00 a.m. CDT. During this time, you may not be able to schedule, reschedule or cancel test appointments. We apologize for this inconvenience and thank you for your patience.

The London Institute of Banking and Finance Exam Delivery

Exam delivery options

You have the option to sit the of majority of our qualifications, including CeMAP, in person at a Pearson VUE® Authorized Test Center or online with OnVUE in the comfort and privacy of your home.

Testing online with OnVUE is flexible, convenient and easy and will allow you to sit your exam remotely from home, while maintaining the same test environment that you would experience in a test centre. Remote invigilation is not suitable for everyone and before you choose this option, it is vital that you visit Pearson VUE's OnVUE website to read their guidance and regulations, check technical requirements and run a system test.

Please note, you should not use an employer-issued computer as these are more likely to have firewalls, VPNs and other security policies that may block video streaming during the exam. It is also worth noting that whilst sitting via OnVUE, you will not able to take a comfort break.

Students with a Reasonable Adjustment - At present, only extra time is possible within the remote invigilation system. Any student with pre-agreed reasonable adjustments, in additional to extra time, will still need to book their exam at a centre. If you would like to apply for a reasonable adjustment, please contact customerservices@libf.ac.uk before booking your exam.

Important Notices

Confirmation Email

Please be aware that each time you book, reschedule or cancel an on-demand multiple choice exam with Pearson VUE, a confirmation email will be sent to you shortly afterwards via the contact email address on your student record at LIBF. As different rules apply for session-based exams, which are sat on a specific date, you should refer to the booking information emails LIBF have sent to you or contact customerservices@libf.ac.uk for advice.

It is your responsibility to check the confirmation email from Pearson VUE.

If your confirmation email fails to arrive within one hour, or if any of the information within the email is incorrect, it is imperative that you call Pearson VUE on (0370) 6081915 without delay. Please bear in mind that consideration will not be given for booking problems where a student has failed to check their confirmation email from Pearson VUE.

Exam results

Your full result for your on-demand multiple choice exam will be available on your MyLIBF account. Results will be released within 24 hours, although in most instances should be showing within 3-4 hours. In some cases results may take longer than 24 hours to show, although this is rare. If your results are not showing within 72 hours please contact LIBF.

For session-based exams, which are sat on a specific date, your results will be released within 6 weeks via your MyLIBF account.

Complaint Process for Candidates

Candidates wishing to notify us of a complaint about their testing experience should do so directly at the test centre or by calling the Pearson VUE customer service team within 24 hours of the exam being taken. Please note that it may not be possible to investigate complaints raised after this time.

Candidates should always ask the test centre or the customer service agent for a case number and quote that number in any communication about the matter.

Last updated 2024-03-21