COVID-related testing information:

Testing candidates: Most Pearson Professional Centers (PPCs) are open for exam delivery. We also continue to deliver exams to any third-party test centers (PVTC and PVTC Selects) with the ability to operate, though some may be operating at limited or changed capacity based on their own discretion or in response to government mandates.

Visit our COVID-19 information page (Opens in new window) for the latest information regarding exam requirements, health and safety practices, and any country-specific policies. For information on rescheduling, refunds, and more, please review our FAQs.

Customer service

We encourage you to schedule/purchase your exam online. Get started by logging in to your web account on the North Carolina Nurse Aide website. If you have any trouble, contact us or see our frequently asked questions.

Contact us:

Exam Registration & Scheduling: Pearson VUE

  • Update/change your - NAME, DOB, SSN (if you are not currently on the NCNA I Registry)
  • Inquiries on existing exam appointments
    • Assistance with scheduling
    • Request to reschedule
    • Request an excused absence
  • Request copies of your receipt and/or confirmation letter
  • Score reports/duplicate score reports
(888) 723-6773
Monday - Friday: 8:00 a.m. – 11:00 p.m.
Saturday: 8:00 a.m. – 5:00 p.m.
Sunday: 10:00 a.m. – 4:00 p.m. (Eastern Time Zone)

North Carolina Department of Health & Human Services

  • Update Name, DOB, SSN (if you are currently on the NCNA I Registry)
Mon-Fri 8AM-12PM & 1PM-3PM (Eastern Time Zone)
NC DHHS website
Last updated 2021-06-17