COVID-19 (Coronavirus) situation:

Testing candidates: Check our COVID-19 Update Page (Opens in new window) to review the health and safety measures in place for testing and find out about any country-specific testing policies.

Appointment availability is limited due to social distancing precautions and varies by location. Please note that our customer service wait-times are also longer than usual right now. For information on rescheduling, refunds, and more, please check out our FAQs.

Customer service

Appointment availability is limited due to social distancing precautions and varies by location. Please note that our customer service wait-times are also longer than usual right now.

Learn more about testing for Essential Services in the U.S. and Canada during COVID-19. See FAQs »

Check our COVID-19 Update Page to review the health and safety measures in place for testing and find out about any country-specific testing policies.

We encourage you to schedule/purchase your exam online. Get started by logging in to your web account on the North Carolina Nurse Aide website. If you have any trouble, contact us or see our frequently asked questions.

Contact us:

Exam Registration & Scheduling: Pearson VUE

  • Update/change your - NAME, DOB, SSN (if you are not currently on the NCNA I Registry)
  • Inquiries on existing exam appointments
    • Assistance with scheduling
    • Request to reschedule
    • Request an excused absence
  • Request copies of your receipt and/or confirmation letter
  • Score reports/duplicate score reports
(888) 723-6773
Monday - Friday: 8:00 a.m. – 11:00 p.m.
Saturday: 8:00 a.m. – 5:00 p.m.
Sunday: 10:00 a.m. – 4:00 p.m. (Eastern Time Zone)

North Carolina Department of Health & Human Services

  • Update Name, DOB, SSN (if you are currently on the NCNA I Registry)
919-855-3969
Mon-Fri 8AM-12PM & 1PM-3PM (Eastern Time Zone)
NC DHHS website
Last updated 2021-06-17