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How do I change or add new test administrators or techs?
Initially, the Tech and Test Administrator contacts listed on your agreement are assigned usernames and passwords. To change and/or add contacts:
I am a new Test Administrator, how do I get started?
The first thing you will need to do as a new designated Test Administrator is to become trained and certified. Once you are trained and certified, you are ready to begin testing candidates.
How do I add or update my hours?
To add or update hours:
How do I add workstations?
To add a workstation:
Our site is moving — how do we notify Pearson VUE and what do we need to do?
If you will have a new address:
If you are changing rooms, but your address is not changing:
Remember to enter closed days for your site if you need to be closed during your move.
A candidate is having trouble signing up for an exam at our site — exam or site is not listed.
If your test centre has not yet transitioned to ServiceDirect:
Use VSS to report incidents:
If your test centre is currently on ServiceDirect:
Create a new client request case in ServiceDirect:
Can I open an additional/mobile test centre?
Yes, this is possible. Contact your Channel Sales representative for more information.
See how authorised test centres benefit both schools and students
Offer full service training and testing at your site
Ask a question about becoming an authorised test centre.
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