Customer service for test-takers

Help is on the way

Customer service for test-takers

Helpful hint: Don’t forget to check your exam programme’s homepage first! Most of the answers to your questions will be found there.

COVID-related testing information:

Testing candidates: Most Pearson Professional Centres (PPCs) are open for exam delivery. We also continue to deliver exams to any third-party test centres (PVTC and PVTC Selects) with the ability to operate, though some may be operating at limited or changed capacity based on their own discretion or in response to government mandates.

Visit our COVID-19 information page (Opens in new window) for the latest information regarding exam requirements, health and safety practices, and any country-specific policies. For information on rescheduling, refunds, and more, please review our FAQs.

Still need help?

We have programme-specific customer service teams on hand to provide you with the best support. Type the name or acronym of your testing organisation into the search bar to get in touch or find your testing organisation in the alphabetical list below.

We provide chat, phone, and/or email contact options based on region.

Find contact information 

A

C

I

N