How can we help? Customer service for test-takers

Tip: For general info, start with the FAQs. For exam-specific questions, head over to your programme page.

COVID-related testing information:

Visit our COVID-19 information page (Opens in new window) for the latest information regarding health and safety practices, requirements for entry, and any geographic-specific impacts.

Alert:

This website is scheduled to undergo routine maintenance on Saturday, 20 August from 22:00 GMT - Sunday, 21 August 08:00 GMT. During this time, you may not be able to schedule, reschedule or cancel test appointments. We apologise for this inconvenience and thank you for your patience.

Got a question? Looking for info? Need to talk with customer service?

The best place to start is the frequently asked questions, which cover everything from creating an account to COVID-related scheduling matters, paying via vouchers and much more.

If you don’t find what you’re looking for in the FAQs, try contacting your programme-specific customer service team, where you can get information and guidance customised to both your exam programme and your geographic region. Plus, you can choose from chat, phone or email contact methods.

Get started by entering your exam programme in the search bar below.

Type the name or acronym of your test sponsor / organisation

Or, use the alphabetical list.

Frequently asked questions

These are FAQs about the general Pearson VUE testing experience. Get answers specific to your test from your exam programme’s homepage.